Mastering Microsoft Teams 2020

Mastering Microsoft Teams 2020

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Become an expert at using Microsoft Teams to chat, collaborate, and get things done  

The ability for teams to work together productively is perhaps the most important function in any business, and it’s the central focus of the Microsoft Teams application.  

From file sharing and co-editing to video calls, persistent chat, screen sharing, and more, learn how Microsoft Teams gives you the tools to stay in touch and get work done with your colleagues and partners.  

This course includes new and updated material, including Private Channels, Live Meetings, Shifts, Whiteboard, and Calls. We also discuss best practices for getting the most from Microsoft Teams.  

While it’s simple to use, Teams has a tremendous set of features to offer any team, and in this course we’ll cover it all—from getting started to adding external users and third-party connectors.  

Topics covered include: 

  • Creating and managing Teams and Channels 
  • Identifying uses for Chatbots, Connectors, Shifts, and Whiteboard 
  • Starting and attending scheduled or ad-hoc Meetings and Live Events 
  • Using the Calls feature of Teams as a phone system 
  • Collaborating with a Wiki 
  • Working with files including uploading, editing, and sharing 
  • Adding custom tabs to Channels and Chats including files and Apps 
  • Inviting external users (Guests) to your Teams 


  1. Introduction 
  2. Getting Started and Feed 
  3. Teams Overview, Part 1 
  4. Teams Overview, Part 2 
  5. Creating Teams 
  6. Managing Teams, Part 1 
  7. Managing Teams, Part 2
  8. Conversations and Posts, Part 1 
  9. Update – More Conversation Formatting
  10. Conversations and Posts, Part 2 
  11. Notification and Tags, Part 1 
  12. Notifications and Tags, Part 2 
  13. Channels and Teams 
  14. Private Channels 
  15. Hide, Show, and Pin Channels 
  16. Channel Moderation 
  17. Teams and Outlook 
  18. Chats, Part 1 
  19. Chats, Part 2 
  20. Chatbots 
  21. Guests 
  22. Audio and Video Calls, Part 1 
  23. Audio and Video Calls, Part 2 
  24. Meet Now, Part 1 
  25. Meet Now, Part 2 
  26. Recordings and Transcripts 
  27. Calendar 
  28. Live Events 
  29. Making Calls 
  30. Working with Files, Part 1 
  31. Working with Files, Part 2 
  32. Working with Files, Part 3
  33. Mobile App 
  34. Shifts – Creating Schedules 
  35. Shifts – Assignments and Requests 
  36. Using a Wiki, Part 1 
  37. Using a Wiki, Part 2 
  38. Adding Apps to Channels
  39. Connectors 
  40. Whiteboard 
  41. Behind the Scenes
  42. Best Practices – Teams and Channels
  43. Best Practices – Notifications and Chat
  44. Best Practices – Files